If you’ve been involved in a road related accident in British Columbia and need treatment, you can access a number of pre-authorized treatment sessions that are covered by ICBC’s Enhanced Accident Benefits. All BC residents can access these benefits, regardless of who was at fault.
The following pre-authorized treatments can be accessed within 12 weeks of your accident:
| Treatment | Sessions | Assessment Visit | Standard Treatment |
|---|---|---|---|
| Acupuncture | 12 | $132.00 | $113.00 |
| Counselling | 12 | $157.00 | $157.00 |
| Kinesiology | 12 | $122.85 | $98.70 |
| Massage Therapy | 12 | $134.40 | $110.25 |
| Physiotherapy | 25 | $151.00 | $95.00 |
1. Report your claim to the ICBC
Your first step is to report your claim to the ICBC. They will record the date of your accident and issue you a claim number, which you’ll use throughout the process. An ICBC support and recovery specialist will be assigned to your case.
2. Find a Practitioner
After receiving your claim number, you can book an appointment with a practitioner of your choice. You don’t have to wait for an ICBC recovery specialist before starting your treatment, so you can seek help right away!
3. Initial Assessment and Treatment Planning
When you book your initial treatment at Qi, you’ll be sent an intake form requesting important information regarding your claim. This will streamline the process and ensure the practitioner has everything they need to start treating you right away. During your initial appointment, your practitioner will evaluate your injuries and develop a customized treatment plan to support your recovery.
4. Continued Treatment Beyond 12 Weeks
Sometimes injuries are severe and recovery can take longer than the pre-authorized sessions. In these cases, our practitioners will submit a treatment plan extension to your recovery specialist outlining further treatments planned and how they will benefit your recovery.
5. Focus on Your Recovery
We’ll claim the bill directly from ICBC, so you can focus on your recovery.
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Here at Qi, we will do everything we can to support you on this journey, including ICBC direct billing.
We’ve helped many drivers navigate ICBC claims and vehicle services with less stress and better results. Our clients often share how much they appreciate the clear communication, honest advice, and personal support they receive throughout the process.
These testimonials reflect our commitment to making ICBC-related services simple, transparent, and focused on what matters most: getting you back on the road with confidence.
Common Questions
If the practitioner determines you’ll need additional treatment after your pre-authorized sessions, they’ll submit an extension to ICBC. This will be evaluated and approved by your ICBC support and recovery specialist.
ICBC offers standardized treatment fees that often fall below the industry average. In these instances, the difference can be covered by your insurance provider or out of pocket.
No, you can only book one therapy type per day. Your treatment schedule will be determined by your practitioner and is based on best practice. For example, you can only book one registered massage therapy treatment per day.
Yes. While there is a set limit for the same practitioner-type, there is no restriction on using a combination of pre-authorized treatments. For example, you can receive a massage and acupuncture treatment on the same day.
ICBC doesn’t cover no-show appointments or late cancellations. In the case of a no-show or late cancellation, our no-show and cancellation policies apply.
Absolutely. Just make sure to let us know how many sessions you have left on your treatment plan and we can schedule you in.
Our Team
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Acupuncture & TCM
Acupuncture & TCM, Aesthetics
Acupuncture & TCM, Aesthetics
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Physiotherapist
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